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 Customer Information Privacy Policy
 
 

Sears.com Privacy Policy
What type of information does sears.com collect?
What information do we share and with whom?
Does sears.com use cookies?
Can I disable these cookies?
Does sears.com use an advertising network?
How does sears.com handle personally identifiable information collected on children?
Can I "opt out" of receiving promotional e-mails from sears.com?
How can I access my sears.com information?
Will I receive notice of changes to the Privacy Policy?

 

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Sears.com Privacy Policy

We value the trust you place in Sears, Roebuck and Co. ("Sears") and the companies which Sears owns and operates ("affiliates"). We want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place in order to protect it. If you have additional questions or would like further information on this topic, please feel free to write to our Webmaster at webmaster@customerservice.sears.com. Sears.com may update this policy from time to time. Please check our policy periodically for changes. Please note that while Sears has recently acquired Lands' End as an affiliate, Lands' End will continue to maintain its own privacy policy. You may view Lands' End's privacy policy by clicking here: landsend.com privacy policy.

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What type of information does sears.com collect?

Sears.com gathers customer information needed to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, and to administer our business. In order to best serve you, we may gather information from you in a few instances.

First, when you visit our site, we may collect non-personally identifiable information from you. Through the use of computer "cookies" we collect data, such as your IP address, browser type, domain name, and specific Sears web pages through which you click. This data is collected automatically and utilized in aggregate to help us look for trends so that we can improve our website and your sears.com experience. Additional information regarding computer cookies and how to disable them is described below.

Second, we may ask you to voluntarily provide information in a few circumstances. When you purchase items from sears.com, we will ask you to voluntarily provide certain personally identifiable information, such as, your name, address, telephone number, e-mail address, and credit card number. We need this information to process and fulfill your order and notify you of order status. Other examples of when we may ask you to voluntarily provide personally identifiable information include if you subscribe to our email program (information such as your name and e-mail address), choose to provide us preference information (such as interests, product preferences, and items purchased), or when you enter a sweepstakes or one of our promotions (information such as name, address and telephone number).

Additionally, in order to provide you with goods and services designed to meet your needs, we may collect demographic information (such as number of household members, age, and gender), purchase preference information, and mailing lists from third parties. We use this information to customize your experience on our website and to provide you with the most relevant products and services.

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What information do we share and with whom?

Sears.com does not rent or sell customer information to outside marketers. We may share your information (as described above) with members of the Sears family of businesses to provide you with products or services that you have requested or to provide you with promotional offers that we believe will be of interest to you. The Sears family of businesses includes all Sears affiliates as well as other selected businesses with which Sears has a relationship and which have agreed to adhere to our strict standards for providing quality products and services, responding to your needs, and protecting Sears' customer information.

In certain circumstances, sears.com may share your customer information with trusted service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information in strict compliance with our policy. Additionally, when you apply for a Sears credit card on-line, Sears may share information about your application with credit bureaus. We also may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it. In the event of a sale of all or part of one of our businesses, we may share customer information related to that business as part of the transaction.

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Does sears.com use cookies?

"Cookies" are small pieces of information that are stored by the browser on your hard drive. Sears.com may store some information on the visitor's computer in the form of a cookie or similar file. The cookies that are configured by us do not contain any personally identifying information, such as your name, or sensitive information, such as your credit card number. The cookies allow us to recognize you when you return to our site and to provide you with a customized experience that we feel will be of value to you. For example, these files allow us to tailor your sears.com experience to reflect your expressed interests and preferences.

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Can I disable these cookies?

Most web browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function. If you do elect to disable the sears.com cookie, please note that you may not be able to take full advantage of a personalized experience at sears.com.

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Does sears.com use an advertising network?

Sears.com uses an advertising network, DoubleClick, Inc. to deliver Sears ads online. As part of this relationship Sears.com does not share any personally identifiable information about you to DoubleClick. According to DoubleClick, when delivering these ads, DoubleClick does not collect any personally identifiable information about you, such as your name, address, phone number or e-mail address. However, DoubleClick does collect non-personally identifiable information about you, such as the server your computer is logged onto, your browser type and whether you responded to the ad delivered. To find out more about how DoubleClick manages the privacy of information in conjunction with delivering ads online, please go to http://www.doubleclick.com/us/corporate/privacy/.

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How does sears.com handle personally identifiable information collected on children?

The online privacy and safety of children is important to Sears. Please click here to read our Children's Online Privacy Policy for information on Sears general policy regarding the collection of personally identifiable information on children under 13 years of age. This privacy policy addresses Sears general policy regarding the following:

  • collection of children's personal information
  • use of children's personal information
  • the method of obtaining parental consent
  • the method of obtaining access to the child's information

Each Sears site that may be directed to children under 13 will contain a specific version of our Children's Online Privacy Policy that will address specifically each of the points listed above for that site.

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Can I "opt out" of receiving promotional e-mails from sears.com?

Sears.com may send you e-mails with promotional offers only if you opt-in to receiving such e-mails. If you would no longer like to receive e-mailed special event information, sales notifications or other messages from sears.com, please click here and follow the "Unsubscribe" instructions. Your e-mail address will be removed from our marketing list.

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How can I access my sears.com information?

You can personalize your experience at sears.com becoming a registered user. By registering, you will be able to tell us what products and services interest you, your billing and shipping address preferences, and whether you wish to receive e-mail about special sales and promotions. Once registered, you can review and maintain your account information at anytime, by clicking on the 'My Profile' link at the top of each sears.com page. Your account information is secure and is accessible by using a password that you select. To become registered user at sears.com, or to modify your current preferences, click here.

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Will I receive notice of changes to the Privacy Policy?

As mentioned above, this policy is subject to change and the changes will become effective immediately. If there are material changes to this policy, we will provide notice of the changes by posting the amended policy on sears.com and by revising the effective date of the Privacy Policy textual link appearing at the bottom of the page.

Effective Date: July 1, 2004

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